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Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 14 days of receipt for a full refund or within 28 days for an exchange. Please read the following guidelines to ensure a smooth return process:

 

Full Refund (within 14 days):

 

  • Items must be returned in their original condition and unused.

  • Ensure the item is securely packaged to prevent damage during transit.

  • Include the original packing slip or order confirmation email with your return.

  • Refunds will be issued to the original payment method upon receipt and inspection of the returned item(s).

  • Shipping charges are non-refundable unless the return is due to our error.

 

 

Exchange (within 28 days):

 

  • Items for exchange must also be in their original condition and unused.

  • Clearly indicate the desired exchange item(s), including size, color, and quantity, if applicable.

  • Enclose the original packing slip or order confirmation email with your exchange request.

  • Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund or provide an alternative solution.

  • Shipping charges for the exchanged item will be covered by us.

 

How to Initiate a Return or Exchange:

 

  1. Contact our customer service team at bbclothingenquiries@gmail.com to notify us of your return or exchange request.

  2. Provide your order number, item(s) you wish to return or exchange, and reason for return/exchange.

  3. Our customer service team will guide you through the return process and provide any necessary assistance.

Additional Information:

 

  • Returns and exchanges are subject to inspection and approval. We reserve the right to deny any return or exchange that does not meet our return policy criteria.

  • Please allow up to 7 business days for your return to be processed once it has been received.

  • We recommend using a trackable shipping method when returning items to ensure safe and timely delivery.

 

If you have any questions or concerns regarding our returns policy, feel free to contact our customer service team for assistance. Thank you for shopping with us!

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